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Frequently Asked Questions
Order Processing: All orders are processed and dispatched within 1–2 working days after your order is placed.
Delivery Time: Once dispatched, orders typically arrive within 2–5 working days.
Our Inquiry form on our website
Theactive.label@outlook.com
WhatsApp: +44 7544103598
Our Promise to you at The Active Label, we care deeply about our customers and their experience with us. From purchase to
post-purchase support, we're here to make sure you're looked after every step of the way.
Once we've received and inspected your returned item, you'll receive an email notification confirming
whether your refund has been approved.
- If approved, we will process your refund within 5-7 business days.
- Please allow up to 10-12 working days for the refunded amount to appear in your original payment method.
- You will also receive a separate email confirmation when your refund has been issued and funds have reached your account.
To begin your return, please reach out to us via inquiry form on our website, email or WhatsApp:
Theactive.label@outlook.com
WhatsApp: +44 7544103598
Have your order number & email ready , we will respond with detailed instructions on how to return your item properly. Our team is here to ensure you're fully supported and informed throughout the process.













